Every Adest subscription and software license is provided with full helpdesk support and software maintenance services should an issue arise. Our focus and priority is to ensure your system is kept fully operational at both a user and application level.
The Adest helpdesk system allows customers to register and track all new support and change request tasks. Communication is automatically tracked and presented in the incident history, providing a complete overview of your reported incidents.
With each license comes our customer software support agreement, this clearly documents agreed response time, escalation procedures, maintenance and upgrade processes. Key to us is that our support team work with our customers to identify, communicate and resolve reported tasks rapidly.
In addition, as a registered subscription customer of Adest software, you are entitled to all newly developed functionality in future upgrades of that software version license.